Refund Policy

1Free trial

Every new restaurant starts with a free trial — currently 7 days — with all features included. No card is charged during the trial. If Zaferra isn't right for you, simply let the trial end: no payment, no cancellation needed.

2Monthly plans

Monthly subscriptions are billed in advance for each month. When you cancel, your access continues until the end of the paid month. We do not offer partial-month refunds.

3Yearly plans

Yearly subscriptions can be refunded within 14 days of the first payment if the service doesn't work for your restaurant. After 14 days, yearly payments are non-refundable, but your access continues until the plan ends.

4When we refund

We will refund a payment if:

• You were charged in error or charged twice.
• The service had a major outage on our side that stopped you from operating, and we couldn't resolve it.
• Your account was charged after a confirmed cancellation.

5When we don't refund

• Unused months on an active monthly plan.
• Yearly payments after the 14-day window.
• Issues caused by your internet connection, printers or devices not supported by us.

6How to request

Email [email protected] from your registered email with your restaurant name and the payment date. Approved refunds are returned through Stripe to the original payment method, usually within 5–10 business days.

7Chargebacks

Please contact us before disputing a charge with your bank — billing issues are almost always faster to fix directly. Unjustified chargebacks may lead to account suspension.